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Developing businesses of the future, better workplaces and better outcomes



In this video, Paul Bridle explores the balance between the 80% of what businesses does as a matter of course and the 20% over and above that really make a difference for the customer.


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The European Court of Human Rights’ judgment on the right of a Romanian worker to privacy in his email accounts clarifies the boundary for UK employers on rights to privacy in the workplace.

In this case, the employer asked Bărbulescu to set up an email account for work purposes. He was subsequently dismissed after his employer checked his messages and found he had been sending personal messages to his brother and fiancée during working times.

The original ECtHR judgment found that Bărbulescu ‘s right to respect for private and family life under Article 8 of the European Convention on Human Rights had not been breached. They judged that it was reasonable for employers to check whether employees were carrying out work during working hours.

The decision of the Grand Chamber, however, overturns this decision. They found the employer had not struck a fair balance between the right to privacy and the employer’s right to ensure the effective running of the company.

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This article by Paul Russell, co-founder and director of Luxury Academy London explores what we can learn from the key lessons learned by seven well-known 21st-century leaders.

The leaders identified are an eclectic mix - one of whom you might not have considered as fulfilling a traditional leadership role before now.

1. Warren Buffet on mistakes

Hailing from Omaha, Nebraska, Buffet is (according to the Forbes 2017 List of Billionaires) the world’s second richest man after buying his first shares at just eleven years of age and going on to become the majority shareholder and CEO of Berkshire Hathaway. A key trait of Buffet’s leadership is how candid he is about mistakes.

In an interview with Performance Magazine Buffet said: “If every shot was a hole-in-one, it wouldn't make the game very interesting. You have to hit balls in the woods a few times to learn how to invest and how to lead others to performance standards.”

2. Barack Obama on compromise

The 44th president of the United States was born in Hawaii and received the Nobel Peace Prize in 2009 for his efforts at strengthening international diplomacy.

In his farewell address in 2017, Obama said: “Understand that democracy does not require uniformity. Our founders argued, they quarrelled and eventually they compromised.”

3. Bill Marriott on people skills

Marriott led the hospitality brand started by his father in 1927 between 1964 and 2012 and remains its Executive Chairman. What jumps out from the interview Marriott gave with Harvard Business Review in 2013 is his belief in the power of people skills for a business and recognising them in others. (more…)


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With the Apple's iPhone X Launch taking place this month it is worth reminding ourselves of the impact Steve Jobs had on the speaking industry.

According to the The New York Times, the book, The Presentation Secrets of Steve Jobs, is for would-be keynote rock stars.

Steve Jobs transformed business presentations into an art form. Ask business professionals anywhere in the world to describe the “Steve Jobs style” and momostwill have an answer. It’s irresistible, entertaining, and engaging.

Today Mark Zuckerberg, Elon Musk, Marc Benioff, Former Ford CEO Alan Mulally,Alibaba founder Jack Ma, and many other leaders around the world emulate the presentation style Steve Jobs made famous, and the one Carmine Gallo popularized in his Wall Street Journal bestseller, The Presentation Secrets of Steve Jobs - one of the most popular public-speaking books in the world and recently classified as “a business classic.”

Now you can learn the exact techniques that made Jobs the most captivating storyteller on the business stage. In The Presentation Secrets of Steve Jobs Carmine Gallo maps out a ready-to-use framework to help you plan, deliver and refine the best presentation of your life. One major construction company scored an $875 million contract after converting its boring old presentation into a dynamic one that copied every technique revealed in the book.

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Companies often complain about the unrealistic expectations of millennial workers, but heeding their call to action can improve the work environment for everyone.

The writers of this McKinsey report believe that it's time for leaders of organisations to stop debating the millennial problem, hoping that this supposedly exotic flock of sheep will get with the program.

Instead, they should see how questions and challenges from their youngest employees can spark action to help their companies change for the better.

To read the report in full Click Here


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Senior leaders need to understand the interests and influences of stakeholders before making any key decisions.

It is particularly useful when considering the political implications of introducing or dispensing with a particular product or service, or when heading in a new strategic direction.

Using a 'power vs. interest' matrix, this activity will help a senior team examine the relative power and influence of several key stakeholders.

To download this activity, click on the following link: Stakeholder Analysis Activity


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