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Tag Archives: Communication



Everyday we connect with and forge relationships with new people.

In those few moments of introductions, you need to be able to capture someone's interest and make them remember you.

An 'elevator' pitch or speech is so-named because it's so quick you can tell someone on an elevator ride and draw their interest before the doors open.

This resource will help you form a clear message about you, so you can easily share it with others.

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Want to Know More? Visit 

The Art of the Elevator Pitch: Chris Westfall - Click Here


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Conflict is a normal part of any healthy relationship and arises from differences, both large and small. Everyone needs to feel understood, nurtured, and supported, but the ways in which these needs are met vary widely.

Differing needs for feeling comfortable and safe create some of the most severe challenges in our personal and professional relationships. Learning how to deal with conflict – rather than avoiding it – is crucial.

When conflict is mismanaged, it can cause great harm to a relationship, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two people.

This activity will help you see your conflict management style from a new perspective. The insights you gain depend on your honest appraisal of the conflict management inventory.

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This activity is designed to help individuals reach a better understanding of their most significant values.

It can be used by an individual or as part of a team development activity.

To download this activity Click Here

 


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Communication is a process beginning with a sender who encodes the message and passes it through some channel to the receiver who decodes the message.

Communication is fruitful if and only if the messages sent by the sender is interpreted with same meaning by the receiver. If any kind of disturbance blocks any step of communication, the message will be destroyed. Due to such disturbances, managers in an organisation face severe problems. Thus the managers must locate such barriers and take steps to get rid of them.

There are several barriers that affect the flow of communication in an organisation. These barriers interrupt the flow of communication from the sender to the receiver, thus making communication ineffective. It is essential for managers to overcome these barriers. The main barriers to communication are summarised below.

Perceptual and Language Differences: Perception is generally how each individual interprets the world around him. All generally want to receive messages which are significant to them. But any message which is against their values is not accepted. The same event may be taken differently by different individuals. For example, a person is on leave for a month due to personal reasons (family member being critical). The HR Manager might be in confusion whether to retain that employee or not, the immediate manager might think of replacement because his team's productivity is being hampered, the family members might take him as an emotional support.

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This report provides important insights from business leaders on both the various benefits of employee engagement and the ways to increase engagement.

It suggests that employee engagement is not just an optional extra, but should be a critical part of an organisation’s strategy.

The importance of employee engagement cannot be underestimated. Engaged employees are typically happy employees who feel an emotional connection to their employer and who feel motivated to perform at their best.

Engaged employees are more likely to remain with their employers for longer, deliver higher levels of customer satisfaction and, ultimately, boost an organisations’ bottom line.

In summary - employee engagement is crucial in helping businesses boost customer satisfaction, productivity and, consequently, their bottom line, which is why it should be ignored at leaders’ peril.

This report explores the complex concept of engagement and explains why it is essential that every business in pursuit of profitable growth needs to understand fully the fundamental drivers that help engage staff and help them to perform at their best.

To read the full report: Click Here


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The 4 P's of Persuasion consist of a framework designed for written communication typically used by journalists although also applied in marketing, advertising and corporate communication.

It might be used also in oral communication such as video or audio messages. The 4 P's of Persuasion are a persuasive technique that suggests stressing some critical points, the 4P's, to generate convincing, forceful, powerful, seductive and strong messages.

The 4P's stand for Promise, Picture, Proof, and Push:

Promise: the first part or phase of a text has to grasp the attention of target receivers. The promise should be contained in the headline and then continued in the aperture of a message. The promise, and thus the headline of a written message, is the most important part because it is the first chance to bring a reader to read your message. The promise should contain the most important reasons why a reader should read your text.

Picture: in this stage, the promise and its benefits are explained in more detail with a descriptive language that should stimulate visual memorisation: a reader starts imagining pictures representing the content of the message. An effective way is to describe benefits and let the reader imagine them in his specific context; for example, if

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There are four basic influencing styles:

  • Reward and Punishment
  • Participation and Trust
  • Common Vision
  • Assertive Persuasion

Reward and Punishment: This is the use of pressures and incentives to control others’ behaviour.  Rewards may be offered for compliance, and punishment or deprivation may be threatened for non-compliance.  Naked power may be used or more indirect and veiled pressures may be exerted through the use of status, prestige and formal authority. There are three aspects of reward and punishment:

Evaluating (E) – involves praise or criticism, approval or disapproval and the moral judgement of right and wrong.

Prescribing Goals and Expectations (PGE) – this is letting others know exactly what is required and expected of them; setting clear standards on how they will judge the performance of others. (more…)


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