We have all experienced the dread of attending a meeting where we know 'that person' will be there - the one that always manages to press the wrong buttons.
When dealing with difficult people, stay out of it emotionally and concentrate on listening non-defensively and actively. People may make disparaging and emotional remarks - don't rise to the bait!
When dealing with difficult people, it is important to keep the emotions in check and concentrate on listening non-defensively and actively to what is being said. People may make disparaging and emotional remarks - but don't rise to the bait!
Here are just eight reminders to help you overcome these difficult situations.
Don't Get Hooked !!!
- When people behave towards you in a manner that makes you feel angry, frustrated or annoyed - this is known as a Hook.
- We can even become "Hooked" by the way people look, how they talk, how they smell and even by their general demeanour.
- If we take the bait then we are allowing the other person to control our behaviour. This can then result in an unproductive response.
- We have a choice whether we decided to get hooked or stay unhooked.
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