Learning Point: Understanding How to Deal With Difficult People

We have all experienced the dread of attending a meeting where we know 'that person' will be there - the one that always manages to press the wrong buttons. When dealing with difficult people, stay out of it emotionally and concentrate on listening non-defensively and actively. People may make disparaging and emotional remarks - don't […]
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High Performing Teams Survey

All research tells us that people who work well together and form high-performing teams not only produce more for their organisation but are happier at work. This survey and associated action plan can be used to help your team judge how effective they are and what they could do to become a well-regarded high performing team. […]
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Conflict Management – A CIPD Report

The CIPD report ‘Conflict Management – A Shift in Direction?’ is based on research which set out to examine changes in employers’ use of different methods of managing individual conflict, and how far recent changes in legislation on dispute resolution have impacted employer practices. The report is based largely on the telephone and face-to-face interviews with […]
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How CEOs Should Handle Criticism

Corporate leaders have always been targets of criticism, both from inside and outside the firms they lead. But these days leaders are getting it from an increasing number of sources, thanks to a bevvy of internet platforms designed to bring more transparency to work, as well as a social media ecosystem capable of spreading word […]
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Who’s Killing the Innovation?

In this 'Thoughts on Leadership' video, Paul Bridle talks about the importance of having a clear process in place to support employees bring forward ideas within the workplace.
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FIve Ways To Connect With Remote Workers

Maintaining company culture with remote workers can be difficult, but there are five things managers can do to connect with and engage employees operating outside the office: To Trent Harvey working remotely is like playing a video game online. It gathers enthusiasts together from separate locales in order to attain a shared goal. But Harvey isn’t […]
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