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Tag Archives: Measurement

This report provides important insights from business leaders on both the various benefits of employee engagement and the ways to increase engagement.

It suggests that employee engagement is not just an optional extra, but should be a critical part of an organisation’s strategy.

The importance of employee engagement cannot be underestimated. Engaged employees are typically happy employees who feel an emotional connection to their employer and who feel motivated to perform at their best.

Engaged employees are more likely to remain with their employers for longer, deliver higher levels of customer satisfaction and, ultimately, boost an organisations’ bottom line.

In summary - employee engagement is crucial in helping businesses boost customer satisfaction, productivity and, consequently, their bottom line, which is why it should be ignored at leaders’ peril.

This report explores the complex concept of engagement and explains why it is essential that every business in pursuit of profitable growth needs to understand fully the fundamental drivers that help engage staff and help them to perform at their best.

To read the full report: Click Here

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Posted in Resource EXTRA

Too often we don’t spend enough time clarifying what we’re really aiming to do before we move to action.

It’s all too easy to set objectives that are so general that we don’t know exactly what we’re trying to achieve, or whether we’ve achieved it.

A structured approach forces us to think more deeply and methodically about what we actually want. Perhaps the best known of these approaches is the SMART acronym. This is a practical, straightforward tool, which can be used for both professional and personal planning.

There’s quite a wide range of variations in the way SMART is defined, and in this quick guide, we outline one of the most popular.

SMART Objectives - A Quick Guide

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The Chartered Institute of Management Accountants (CIMA) produce a range of 'Topic Gateways' which are intended as a refresher or introduction to topics of interest to their member

s and others involved in the practical application of finance within organisations.

This Topic Gateway explores a range of analysis tools include SWOT and PEST analysis, Porter’s Five Forces and Value Chain Analysis etc.

To download this Topic Gateway Click Here

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Porter's Five Forces model, named after Michael E. Porter, identifies and analyses five competitive forces that shape every industry, and helps determine an industry's weaknesses and strengths.




These forces are:


1. Competition in the industry;

2. Potential of new entrants into the industry;

3. Power of suppliers;

4. Power of customers;

5. Threat of substitute products.

Frequently used to identify an industry's structure to determine corporate strategy, Porter's model can be applied to any segment of the economy to search for profitability and attractiveness.

To read more click on the following link: Five Forces Model


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In this 'Be Inspired' interview Paul Bridle speaks to Ed Rigsbee, Chief Membership Evangelist, about Membership Return on Investment within an association.

To view the interview click on the box below.


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Engagement can't be imposed from above. It's about creating a cultural shift in the way organisations behave. For example:

  • Leadership: it's up to leaders to set out their stall for the future - a vision that is good for the organisation and that means something to staff. But the narrative must be ongoing and not just a one-off - keep communicating!
  • Line management. For organisations to thrive in the future they need managers who can relate to their staff. What weight does your organisation give to 'soft management skills' like active listening, motivating and empowering? Are managers equipped and confident in the skills needed to effectively manage staff and get the best out of them?
  • Voice: your employees know first-hand what works and what doesn't. If you can harness that knowledge productively you will get better decision making and more innovation. It's a fantastic way to start motivating your staff.
  • Effective managers and commitment from the top of the organisation are some of the key ingredients in the recipe. But integrity is about making good your promises. Policies on things like quality and diversity have to be seen to work. Are managers practising what they preach?

ACAS has been specialising in the people bit of workplace life for the past thirty-five years.

To download their Advisory Booklet on Employee Engagement Click Here


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