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Tag Archives: Measurement

In this video, Paul Bridle explores the balance between the 80% of what businesses does as a matter of course and the 20% over and above that really make a difference for the customer.

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Good communications and consultation are central to the management process when dealing with changes in working practices and procedures.

Communication is concerned with the exchange of information and ideas within an organisation. Consultation involves managers actively seeking and taking account of the views of employees before making a decision.

A communication and consultation policy could be a particularly effective way of setting out the attitude of the organisation and defining the responsibilities of those involved.

The main links in any communication and consultation system are the line managers and supervisors. They are responsible for passing on information in both directions.

This guide produced by ACAS, advises managers about what employee communications and consultation means from their perspective.

To download the guide to communication and consultation: Click Here

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The parallels between the game of golf and being in business help us understand where we should focus and what should be important. Golf is a game where the player is largely competing against himself and seeking to improve ways to improve his performance.

In this video, Paul Bridle will look at other important parallels and why this is important to business and the way we approach our business every day. If we approached business in the way a golfer approaches golf, it may make a significant difference to our performance.


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During the lifetime of any organisation, it may from time-to-time require the support of an external business advisor, consultant or coach – but what is the difference and how can they help?

There’s a certain amount of confusion in the business community about these three roles.  Ask ten people, and you might get ten different answers.

Here is just one set of definitions for you to consider. 

Business Advisor
Is pretty much hands-off.  They are called in to assess, advice, and counsel on a topic or set of topics.  They provide their recommendations - and then they walk away.  There might be follow-up discussions, but generally the actual implementation of any recommendation is performed by company staff.  Their only hands-on work usually involves writing up their recommendations.

A Business Consultant: Usually performs at least partially as an advisor, offering advice & recommendations - but then they go hands-on to implement their recommendations alone or in concert with company staff; whether it be a new strategy, technology, problem-fix, etc. (more…)

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There are plenty of legendary bad business decisions: Blockbuster passing up the chance to buy Netflix and Kodak sitting on the digital camera just two that spring to mind.

But there are also some legendary smart moves: "I'll have the merchandising rights in exchange for a smaller pay packet," said a certain film director George Lucas.What separates good companies from great companies, and good leaders from great leaders is decision-making. And there are four key decisions that you need to nail if you want to see your business grow.

1.Decide… on the right people to work with

No company can work towards growth without good employees.

Google's recruitment processes and incentives, for instance, are geared towards attracting and retaining the best available talent. Hammocks, arcade games and free ice-cream may not be your thing, but just like Google, your staff are vital to your company's growth, and just like Google, you want the best available talent.


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I received an interesting call the other day from a lady claiming to be a 'Windows Certified Professional', and telling me that I was downloading malicious software, spyware and viruses onto my computer.

She proceeded to tell me to turn on my computer so that she could show me the problem.  I am not a nasty person on the phone, but I am told regularly that I need to be more assertive, so I asked what company she was from and what she wanted to sell me.  

Really I should have said 'no thank you', but I didn't and she continued repeating the script she had in front of her.

Equally, I continued on, asking her, “why?”with no decent reply.  So finally I told her that I didn't use Windows, to which she replied: "So what do you use, XP, Vista, Windows 7?" (more…)

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“People don’t like change” is not only a myth but it distracts us from the real issue.

The truth is, if there was no change, the majority of people would be bored and that in turn would have even more dire consequences. Change is not the issue we think it is.

In this video, Paul Bridle explains why ‘change’ is not really the issue. More importantly, he explores what it is that really bothers people and what that means for a leader. By re-thinking this you will be able to focus on ensuring you as the leader and your followers understand what to expect from each other so that they can better handle change.


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