Why Coaching, Not Gadgets, is Key to Getting The Most Out Of Employees

Forget the gadgets and “lifehacks” to increase productivity, research shows that managers need to become coaches to get the best out of their employees.

Coaching means many things, from simply listening to staff, to helping them set personal goals or understand the company’s objectives. When employees understand the business goals, they can make their own decisions and not wait for someone to tell them what to do.

When employees are listened to, they feel valued and empowered. They have greater ownership and commitment to actions that they themselves have identified as necessary. As one manager in our study noted:

When you coach people rather than command people, you almost always
win their hearts and minds, so loyalty, trust and confidence are built.

Research shows manager coaching led to improvements in productivity, engagement and customer service. One manager reported that coaching led to an increase in output from 35% of the target to greater than 100% within 12 months. One organisation improved customer service by 450% within five months of introducing manager coaching.

Coaching also transformed some underachievers into star performers. For example, one employee who was described as “very lacking in self-confidence” developed enough confidence to apply for a promotion and became a highly effective manager. Coaching had helped the employee to identify solutions, by providing advice and expertise when needed.

Coaching in practiceContinue reading

Three Easy Steps To Business Success?

Do you hire a mechanic to service your car?

Do you have a personal trainer or go to a gym to workout?

Do you call a plumber if your tap is leaking?

Or are you like thousands of other small business owners who decide to Do It Yourself with these tasks. After all how hard is it to change the engine oil, get a little exercise or change a tap washer?


Just how much can you do yourself?

The value of having a business coach in order to plan, review and implement major projects within your business is no longer a luxury but in some cases a necessity. This is a function you can Do Yourself, but sometimes it is far more effective to hire an outside perspective, to assist with developing and implementing new initiatives in your business.

Business owners like simple, easy to understand yet powerful tools to use in their business. The 3 Step Coaching Model is one of those tools. The model incorporates 3 simple steps, examining the WHO, the WHAT and the HOW. If you are a Do It Yourself kind of business owner you too can follow these 3 simple steps.

Step1. Who - Discover Who the Client is.Continue reading

Coaching and Mentoring – A CIMA Overview

The Chartered Institute of Management Accountants (CIMA) produce a range of 'Topic Gateways' which are intended as a refresher or introduction to topics of interest to their members and others involved in the practical application of finance within organisations.

This Topic Gateway explores the difference, parallels and applications of coaching and mentoring within a financial environment.


Book Reviews: All The Leader You Can Be

The Science of Achieving Extraordinary Executive Presence

Numbers seem to be important in the leadership game—10 qualities (or is it nine?) that make a great leader, 12 things you can do, or seven steps you can take. Suzanne Bates and William Macaux have a number, too: “15 qualities of executive presence.”

But the important number is one, as in: “There’s no single formula for achieving extraordinary executive presence.”

Executive presence is the authors’ term for that indefinable leadership quality that enables talented people to become highly successful.

The good news is that Bates, author of the best-selling Speak Like a CEO, and Macaux, a management psychologist, have developed what they call a science-based approach that enables each person to locate his or her individual executive-presence identity. What’s more, they’ve arranged this volume as a guidebook for each stage of a rising executive career.

What’s more, they’ve arranged this volume as a guidebook for each stage of a rising executive career. All the Leader You Can Be is not a breezy read—at times it’s as technical as a textbook. It’s a serious book, and serious readers may well benefit.



Leadership Principles at Amazon

This is what Amazon boasts about their Leadership - it may inspire you to consider how you have defined your own Leadership Principles!

Our Leadership Principles aren’t just a pretty inspirational wall hanging. These Principles work hard, just like we do. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. It’s just one of the things that makes Amazon peculiar.

CUSTOMER OBSESSION - Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.

OWNERSHIP - Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job". 

INVENT AND SIMPLIFY - Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here". As we do new things, we accept that we may be misunderstood for long periods of time.

ARE RIGHT, A LOT - Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.

LEARN AND BE CURIOUS - Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.

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